RACIOMED GENERAL TERMS AND CONDITIONS OF USE
Raciomed's services are provided by a legal entity or individual with the following corporate name/name: Raciomed, holder of the intellectual property over software, website, applications, content and other assets related to the Raciomed platform.
1. From the object
The platform aims to license the use of its software, website, applications and other intellectual property assets, providing tools to assist and streamline the daily lives of its users.
The platform is characterized by the provision of the following service: Distance education, face-to-face education in various areas of knowledge.
The platform carries out distance sales electronically of the following products or services: Professional training courses.
2. Acceptance
This Term establishes obligations contracted freely and spontaneously, for an indefinite period, between the platform and natural or legal persons, users of Raciomed.
When using the platform, the user fully accepts these rules and undertakes to observe them, under the risk of application of applicable penalties.
Acceptance of this instrument is essential for access and use of any services provided by the organization. If you do not agree with the provisions of this instrument, the user must not use them.
3. User access
All technical solutions available to those responsible for the platform will be used to allow access to the service 24 (twenty-four) hours a day, 7 (seven) days a week. However, navigation on the platform or any of its pages may be interrupted, limited or suspended for updates, modifications or any action necessary for its proper functioning.
4. Registration
Access to the platform's features will require prior registration and, depending on the services or products chosen, the payment of a certain amount.
When registering, the user must provide complete, recent and valid data, and it is their sole responsibility to keep said data updated, and the user is committed to the veracity of the data provided.
The user undertakes not to disclose their registration data and/or access to the platform to third parties, being fully responsible for the use made of them.
Minors under 18 years of age and those who do not have full civil capacity must previously obtain the express consent of their legal guardians to use the platform and services or products, with their sole responsibility being their sole responsibility for any access by minors and those who are not have full civil capacity without prior authorization.
By registering, the user expressly declares and guarantees that they are fully capable and can freely exercise and enjoy the services and products.
The user must provide a valid email address, through which the website will carry out all necessary communications.
After confirming the registration, the user will have a login and a personal password, which guarantees the user individual access to it. Therefore, the user is solely responsible for maintaining said password in a confidential and secure manner, preventing undue access to personal information.
Any and all activities carried out using the password will be the responsibility of the user, who must promptly inform the platform in case of misuse of the respective password.
It will not be permitted to assign, sell, rent or transfer, in any way, the account, which is personal and non-transferable.
It is the user's responsibility to ensure that their equipment is compatible with the technical characteristics that enable the use of the platform and services or products.
The user may, at any time, request the cancellation of their registration on the Raciomed website. Your unsubscription will be carried out as quickly as possible, as long as there are no outstanding debts.
The user, by accepting the Terms and Privacy Policy, expressly authorizes the platform to collect, use, store, process, transfer or use information derived from the use of the services, the website and any platforms, including all information filled in by the user on the the moment you register or update your registration, in addition to others expressly described in the Privacy Policy that must be authorized by the user.
5. Services or products
The platform may make available to the user a specific set of functionalities and tools to optimize the use of services and products.
On the platform, the services or products offered are described and presented with the highest degree of accuracy, containing information about their characteristics, qualities, quantities, composition, price, guarantee, expiration dates and origin, among other data, as well as the risks that present to the health and safety of the user.
Before finalizing the purchase of a specific product or service, the user must inform himself about its specifications and its destination.
The delivery of services or products purchased on the platform will be informed at the time of completion of the purchase.
6. Prices
The platform reserves the right to unilaterally readjust, at any time, the prices of services or products without prior consultation or consent from the user.
The values applied are those in force at the time of the order.
Prices are indicated in reais and do not include delivery fees, which are specified separately and are informed to the user before completing the order.
When contracting a certain service or product, the platform may request the user's financial information, such as NIF, billing address and card details. By entering such data, the user agrees to be charged, according to the payment method chosen, the prices then in force and informed when contracting. Said financial data may be stored to facilitate access and future hiring.
The contracting of services will be automatically renewed by the platform, regardless of communication to the user, by periodically charging the same payment method indicated by the user when contracting the service.
7. Cancellation
The user may cancel the contracting of services in accordance with the terms defined at the time of contracting. Furthermore, the user may also cancel the services within 7 (seven) days after contracting, through a contract with Raciomed, in accordance with the Consumer Protection Code.
The service may be canceled by:
a) part of the user: under these conditions the services will only cease when the cycle in force at the time of cancellation has been completed;
b) violation of the Terms of Use: services will be terminated immediately.
8. Exchange and return
The platform's exchange and returns policy is governed by the Consumer Protection Code.
The product may be exchanged and/or returned by:
a) right to repentance;
b) product defect.
In case of regret, the user may return the product within 7 (seven) days after receipt, by contacting Raciomed, in accordance with the Consumer Protection Code.
In the event of a product defect, defects in quality or quantity must be checked that make the product unsuitable or unsuitable for its intended consumption or that reduce its value. Furthermore, products or services that differ from the indications contained on the platform at the time of purchase or on the packaging may be exchanged or returned, respecting the variations resulting from their nature.
The user must contact Raciomed as soon as the addiction is detected. If, within a maximum period of 30 (thirty) days, it is not possible to resolve the defect or, regardless of this period, the replacement of the defective parts could compromise the quality or characteristics of the product or service, reduce its value or be a product or essential service, the user may choose to replace the product with another of the same type or to re-execute the service, return the amounts paid or receive a proportional reduction in the price.
9. From support
In case of any questions, suggestions or problems using the platform, the user can contact support via email: medicoraciocinio@gmail.com
These customer support services will be available 24/24.
10. Responsibilities
It is the user's responsibility:
a) defects or technical defects originating in the user’s own system;
b) the correct use of the platform, services or products offered, valuing good coexistence, respect and cordiality between users;
c) compliance with and respect for the set of rules set out in this General Terms of Use, in the respective Privacy Policy and in national and international legislation;
d) for the protection of access data to your account/profile (login and password).
It is the responsibility of the Raciomed platform:
a) indicate the characteristics of the service or product;
b) defects and defects found in the service or product offered since they gave rise to them;
c) the information that was disclosed by him, and the comments or information disclosed by users are the sole responsibility of the users themselves;
d) illegal content or activities carried out through its platform.
The platform is not responsible for external links contained in its system that may redirect the user to an environment outside its network.
External links or pages that serve commercial or advertising purposes or any illicit, violent, controversial, pornographic, xenophobic, discriminatory or offensive information may not be included.
11. Copyright
This Terms of Use grants users a non-exclusive, non-transferable and non-sublicensable license to access and make use of the platform and the services and products made available by it.
The structure of the website or application, brands, logos, trade names, layouts, graphics and interface design, images, illustrations, photographs, presentations, videos, written and sound and audio content, computer programs, databases, files transmission and any other information and intellectual property rights of the corporate name Raciomed, are duly reserved.
These Terms of Use do not grant or transfer any rights to the user, so access does not generate any intellectual property rights for the user, except for the limited license granted herein.
The use of the platform by the user is personal, individual and non-transferable, and any unauthorized use, commercial or non-commercial, is prohibited. Such uses will constitute a violation of the intellectual property rights of the corporate name Raciomed, punishable under applicable legislation.
12. Sanctions
Without prejudice to other applicable legal measures, the corporate name Raciomed may, at any time, warn, suspend or cancel the user's account:
a) that violates any provision of these Terms;
b) who fails to comply with their user duties;
c) who engages in any fraudulent, malicious behavior or behavior that offends third parties.
13. Termination
Failure to comply with the obligations agreed in this Terms of Use or applicable legislation may, without prior notice, lead to immediate unilateral termination by the corporate name Raciomed and the blocking of all services provided to the user.
14. Changes
The items described in this instrument may be changed, unilaterally and at any time, by Raciomed, to adapt or modify the services, as well as to meet new legal requirements. The changes will be published on the Raciomed website and the user will be able to choose to accept the new content or cancel the use of the services, if they are a subscriber to any service.
The services offered may, at any time and unilaterally, and without any prior notice, be stopped providing, changed in their characteristics, as well as restricted for use or access.
15. Privacy policy
In addition to this Term, the user must consent to the provisions contained in the respective Privacy Policy to be presented to all interested parties within the platform interface.
16. From the forum
To resolve disputes arising from this instrument, Angolan law will be fully applied.
Any disputes must be presented in the Angolan court.
PRIVACY POLICY
SECTION 1 - GENERAL INFORMATION
This Privacy Policy contains information on the collection, use, storage, processing and protection of personal data from users and visitors to the Raciomed website, with the purpose of demonstrating absolute transparency regarding the subject and clarifying to all interested parties about the types of data that are collected, the reasons for collection and how users can manage or delete their personal information.
This Privacy Policy applies to all users and visitors to the Raciomed website and integrates the General Terms and Conditions of Use of the Raciomed website.
This document was prepared in accordance with the General Personal Data Protection Law (Law 13,709/18), the Marco Civil da Internet (Law 12,965/14) (and EU Regulation No. 2016/6790). Furthermore, the document may be updated as a result of any regulatory update, which is why the user is invited to periodically consult this section.
SECTION 2 - HOW DO WE COLLECT USER AND VISITOR PERSONAL DATA?
User and visitor personal data is collected by the platform as follows:
When the user creates an account/profile on the Raciomed platform: this data is basic identification data, such as full name, email, profession, country, telephone number. From them, we can identify the user and visitor, in addition to ensuring greater security and well-being according to their needs. Users and visitors are aware that their profile on the platform will be accessible to all other users and visitors to the Raciomed platform.
When a user and visitor accesses Raciomed: information about interaction and access is collected by the organization to ensure a better experience for the user and visitor. This data can deal with the keywords used in a search, the sharing of a specific document, comments, page views, profiles, the URL from which the user and visitor come, the browser they use and their access IPs, among others that can be stored and retained.
Through a third party: the Raciomed platform receives data from third parties, such as Facebook and Google, when a user logs in with their profile from one of these sites. The use of this data is previously authorized by users with the third party in question.
SECTION 3 - WHAT PERSONAL DATA DO WE COLLECT ABOUT THE USER AND VISITOR?
The personal data of the user and visitor collected are as follows:
Data for creating the account/profile on the platform such as full name, email, profession, country, telephone number.
Data for browsing optimization: such as access to pages, keywords used in the search, recommendations, comments, interaction with other profiles and users, profiles followed, IP address.
Data to complete transactions: data relating to payment and transactions, such as credit card number and other information about the card, in addition to payments made.
Newsletter: the email registered by the visitor who chooses to subscribe to the Newsletter will be collected and stored until the user requests to unsubscribe.
Sensitive data: the platform may collect the following sensitive user data such as ethnic or racial origin, genetic data, health data, sexual orientation.
Data related to contracts: upon formalization of the purchase and sale or service provision contract between the platform and the user and visitor, data relating to contractual execution may be collected and stored, including communications carried out between the Organization and the user.
SECTION 3 - FOR WHAT PURPOSES DO WE USE USER AND VISITOR PERSONAL DATA?
The user's and visitor's personal data collected and stored by the Raciomed platform is intended to:
User and visitor well-being: improve the product and/or service offered, facilitate, speed up and fulfill the commitments established between the user and the Organization, improve the user experience and provide specific functionalities depending on the user's basic characteristics.
Platform improvements: understand how users use platform services, to help with business and technical development.
Ads: Present personalized ads to the user based on the data provided.
Commercial: the data is used to personalize the content offered and generate subsidies for the platform to improve the quality of the services.
User profile prediction: automated processing of personal data to evaluate usage on the platform.
Registration data: to allow user access to certain content on the platform, exclusive to registered users
Contract data: provide the parties with legal certainty and facilitate the conclusion of the deal.
The processing of personal data for purposes not foreseen in This Privacy Policy will only occur upon prior communication to the user, so that the rights and obligations set forth herein remain applicable.
SECTION 4 - HOW LONG ARE PERSONAL DATA STORED?
The user's and visitor's personal data are stored by the platform for the period necessary to provide the service or fulfill the purposes set out in this document, in accordance with the provisions of item I of article 15 of Law 13,709/18.
Data may be removed or anonymized at the user's request, except in cases where the law provides other treatment.
Furthermore, users' personal data may only be kept after the end of their processing in the following cases provided for in article 16 of the aforementioned law:
I - compliance with legal or regulatory obligations by the controller;
II - study by a research body, guaranteeing, whenever possible, the anonymization of personal data;
III - transfer to a third party, provided that the data processing requirements set out in this Law are respected;
IV - exclusive use by the controller, access by third parties is prohibited, and provided that the data is anonymized.
SECTION 5 - SECURITY OF STORED PERSONAL DATA
The platform undertakes to apply technical and organizational measures capable of protecting personal data from unauthorized access and situations of destruction, loss, alteration, communication or dissemination of such data.
Credit card data is encrypted using "secure socket layer" (SSL) technology, which guarantees secure and confidential data transmission, so that data transmission between the server and the user occurs in an encrypted and encrypted.
The platform is not exempt from liability for the exclusive fault of a third party, as in the case of a hacker or cracker attack, or the exclusive fault of the user, as in the case in which he himself transfers his data to third parties. The website undertakes to inform the user in the event of any breach of security of their personal data.
Personal data stored is treated confidentially, within legal limits. However, we may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 6 - DATA SHARING
User data is only shared with data relating to publications made by the user, such actions are shared publicly with other users.
The user's profile data is shared publicly in search systems and within the platform, and the user is allowed to modify this configuration so that their profile does not appear in the search results of such tools.
SECTION 6 - WILL STORED PERSONAL DATA BE TRANSFERRED TO THIRD PARTIES?
Personal data may be shared with third parties.
Regarding third-party service providers such as payment transaction processors, we inform you that each has its own privacy policy. Therefore, we recommend reading their privacy policies to understand what personal information will be used by these suppliers.
Suppliers may be located or have facilities located in different countries. Under these circumstances, transferred personal data may become subject to the laws of jurisdictions in which the service provider or its facilities are located.
By accessing our services and providing your information, you are consenting to the processing, transfer and storage of this information in other countries.
When you are redirected to a third-party application or website, you will no longer be governed by this Privacy Policy or our platform's Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 07 – COOKIES OR NAVIGATION DATA
Cookies refer to text files sent by the platform to the user's and visitor's computer and stored there, with information related to navigation on the website. Such information is related to access data such as location and time of access and is stored by the user's and visitor's browser so that the platform server can read it later in order to personalize the platform's services.
The user and visitor to the Raciomed platform expresses that they know and accept that a navigation data collection system can be used through the use of cookies.
The persistent cookie remains on the user's and visitor's hard drive after the browser is closed and will be used by the browser on subsequent visits to the website. Persistent cookies can be removed by following your browser's instructions. The session cookies, however some features of the platform may not function correctly if the ability to accept cookies is disabled.
SECTION 8 - CONSENT
By using the services and providing personal information on the platform, the user is consenting to this Privacy Policy.
The user, when registering, expresses knowledge and can exercise his rights to cancel his registration, access and update his personal data and guarantees the veracity of the information made available by him.
The user has the right to withdraw their consent at any time, to do so they must contact us via email: medicoracicinio@gmail.com.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so it is recommended that the user and visitor review it frequently.
Changes and clarifications will take effect immediately after they are published on the platform. When changes are made, users will be notified. By using the service or providing personal information after any modifications, the user and visitor demonstrates their agreement with the new rules.
In the event of a merger or sale of the platform to another Organization, user data may be transferred to the new owners so that the services offered can continue.
SECTION 10 – JURISDICTION FOR DISPUTE RESOLUTION
To resolve disputes arising from this instrument, Angolan Law will be fully applied.
Any disputes must be presented in the Angolan Court.cookiitemporary and disappears after the browser is closed. You can reset your web browser to refuse all